We are currently looking for a Customer Service Coordinator (Ceiling Track Hoists) to join the team within Abingdon, Oxford, to help create an efficient and effective, friendly and courteous day to day customer service/order processing department.
The Role:
- Order Analysis – Responsible for checking and identifying any errors made by the prescriber for the online orders. Responsible for reporting these errors daily and/or rectifying prior to manifesting the order to MillFlow, the computer system.
- Entering of Orders – Responsible for entering orders immediately onto the computer system in an effective manner when the order is received via a user, carer or family or from a prescriber who has not used the online system, i.e. fax.
- Scheduling of Orders – Responsible for making contact with service users and agreeing a convenient delivery/collection/service/test time. Responsible for scheduling and manifesting orders within set time frames.
- Van Runs – Responsible for organising the daily dispatch print runs for the supervisor at the service centre. Responsible for ensuring these runs are passed to the service centre within time scales set.
- Communication – Responsible for answering daily calls in a courteous/friendly manner. Responsible for communicating any issues with orders to the customer service supervisor that are unable to be resolved by yourself to ensure effective solution/outcome in all cases.
- Queries/Enquires – Responsible for dealing with all queries and enquires from prescribers, service users, carers and service centre staff.
- Administration – Responsible for the daily efficient running and accounting of all administrative operational systems within the clerical area of the service; all in line with Millbrook procedures.
- Stationery – Responsible for maintaining and accounting of company stationery. Liaise with customer service supervisor and, if not available, the service centre manager for shortages and inventory.
- Hardware – Ensure that the fax machine/photocopier and printer are maintained with the appropriate paper and toner, and are functional. Responsible for the safekeeping of your own computer. Any problems must be reported to the customer service supervisor.
- General –Responsible for helping out in any area of the service centre and ensuring calls are handled in a timely and effective manner. You will be assigned to specific areas or tasks associated with customer service either on a permanent or temporary basis. Flexibility is therefore required to ensure that the service centre remains effective and efficient, and to manage and cover for other staff in their absence
- Stock check – to assist with the annual stock checks, as required.
- Telephone Assessments – Subject to acceptance by the service Commissioners: Carry out telephone assisted self-assessments with service users, using set assessment algorithms developed by Millbrook’s occupational therapist. You will also be expected to work in close liaison with the Trusted Assessor Driver/Technician to ensure that service users receive quality and responsive services. Demonstrate willingness to be trained in this area with your customer service supervisor.
What are we looking for?
- Excellent communication skills are required to interact with internal staff, prescribers and service users.
- Must be able to work off their own initiative as well as part of a team.
- Computer Literate with a good working knowledge of Word and Excel.
- Excellent telephone manner.
- Excellent organisational skills with a good eye for detail.
- Previous experience within a busy customer service department.
- Previous experience of administration, order processing and scheduling of workloads would be a huge advantage.
- Experience with a similar type of role would be beneficial
What can we offer you?
- An annual salary of £26,436.80
- 8.00am - 5pm: Monday - Friday.
- 25 days holiday (plus bank holidays) plus optional 5 days unpaid (pro rata)
- Company Pension Scheme
- Life Assurance
- A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets
This role is working in a regulated activity and is subject to a DBS disclosure.
If you have queries about this role or the working hours, and would like to discuss before applying – please contact Michaela Cox at michaela.cox@millbrookhealthcare.co.uk
